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Troubleshooting Tips

Following are the troubleshooting tips for Intune:

  • Intune log file location is C:\ProgramData\Microsoft\IntuneManagementExtension\Logs. For detailed debugging check IntuneManagementExtension.log. Search for package name / Application ID.

  • Use %WinDir%\CCM\CMTrace.exe tool to read Intune logs.

  • Installation status of SPS package logged at C:\windows\SecuniaPackage.log.

  • If install fails most time the reason is, the file in use by other application. In such cases, restart the machine. Some other common reasons are listed here.

  • Debugging for PowerShell script not running, refer to https://docs.microsoft.com/en-us/mem/intune/apps/intune-management-extension#issue-powershell-scripts-do-not-run​.

  • Check whether the service Microsoft Intune Management Extension is running in endpoint.

  • Intune Management extension polls for packages for every hour. We can do force polling by restarting the Microsoft Intune Management Extension service.

  • Once the package gets installed, it takes at least five minutes to reflect in Apps section of Intune interface. Sort by Date created to list recently published packages.